Refund Policy
Thank you for your interest in Vivique!
We understand that sometimes things don't go as planned, and you may need to request a refund. This policy outlines the conditions under which we offer refunds for our products and services.
Eligibility for Refunds
- Products: We offer full refunds for unused or unopened products within [Number] days of purchase. To be eligible, you must return the product in its original packaging with the receipt.
- Services: Refunds for services will be considered on a case-by-case basis. If you are not satisfied with a service, please contact us within 7 days of receiving the service to discuss a potential refund.
Situations Not Covered by this Policy
- Refunds will not be granted for products or services that are used or opened.
- We cannot offer refunds for digital products that have been downloaded.
- Refunds will not be granted for any product or service that is not returned in its original packaging.
- Shipping costs are non-refundable unless the return is due to our error.
How to Request a Refund
To request a refund, please contact us by email at support@vivique.com or by phone at +971557590674. You will need to provide your order number and a brief explanation for your return request.
Processing Time
Once we receive your return request, we will process it within 4 to 5 business days. Once approved, your refund will be issued to the original payment method used for the purchase.
Please Note:
- It may take additional time for your bank or credit card company to post the refund to your account.
- We reserve the right to deny a refund request if we believe that the request is fraudulent or abusive.
Contact Us
If you have any questions about this policy, please contact us.
